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Frequently asked
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with clear photos/videos. Our team will assist with replacement or refund.
What payment methods are accepted?
We accept UPI, Debit Cards, Credit Cards, Net Banking, and other secure online payment options.
Is Cash on Delivery (COD) available?
COD availability depends on product type and delivery location. It will be shown at checkout if available.
How do I place an order on LensNeed?
Simply browse products, select your eyewear, add it to cart, enter prescription details (if required), and complete checkout using a secure payment method.
Are contact lenses returnable?
Contact lenses are non-returnable once opened, unless damaged or defective at the time of delivery.
Do you offer computer / blue light glasses?
Yes, we offer computer and blue light eyewear suitable for office, study, and screen use.
How can I contact customer support?
You can reach us via: Email: support@lensneed.com Website: www.lensneed.com
How long does delivery take?
Orders are usually delivered within 5–10 business days, depending on location and product type.
Do you deliver all over India?
Yes, LensNeed delivers to most locations across India.
Still have a question? Contact us.